Question 1

Do you have any room availability on these dates?

Accepted Answer

All reservations, bookings, and availability along with the different tariff types can be viewed here: https://betabookings8.rmscloud.com/Search/Index/13430/1/
Simply enter your arrival and departure dates and click search availability. A minimum two-night stay is required.

Question 2

Can I bring my pet?

Accepted Answer

We maintain a policy that does not permit pets.

Question 3

What is the cancellation policy?

Accepted Answer

A notice period of five days before your arrival is required.

Question 4

How do I change my reservations made through Booking.com, Airbnb or Expedia?

Accepted Answer

If you wish to modify your reservation and your booking was completed via Booking.com, Airbnb, or Expedia, kindly get in touch directly with the respective online travel platform.

Question 5

How do I change my reservations made through our website?

Accepted Answer

Should you desire to alter a reservation made directly through us, you can achieve this by visiting our website: www.mcmillansofmetung.com > Portal > Guest Portal, or by reaching out to our office at 0482 431 477.

Question 6

What are the duration of stays?

Accepted Answer

Our stay durations are as follows:
A minimum of 2 nights is required.
A minimum of 3 nights is required during Easter.
A minimum of 5 nights is required during Christmas.

Question 7

Do you provide linen and towels?

Accepted Answer

All our cottages and villas are completely self-contained. We supply all the necessary linen, towels, and amenities for your stay, with the exception of food.

Question 8

What are the bedding configurations?

Accepted Answer

Every cottage or villa has its unique features, which are detailed on our website under the respective cottage or villa listing.

Question 9

What if we plan to arrive after 5pm (late check-in)?

Accepted Answer

Should your intended arrival be after 5pm, kindly get in touch with our reception at 0482 431 477 or via email at info@mcmillansofmetung.com. This will allow us to make the necessary arrangements.

Question 10

Is a security bond required upon check-in?

Accepted Answer

We only require a valid credit card at check-in for any incidentals or damage.

Question 11

Do you offer late check outs?

Accepted Answer

An extension of check-out time can be accommodated only if the cottage or villa is not reserved for an incoming guest. Kindly consult our staff for availability.

Question 12

Is your swimming pool heated?

Accepted Answer

Our swimming pool is solar heated so best used in spring or summer. Additionally, towels are provided for your convenience.

Question 13

What parking is available?

Accepted Answer

Complimentary parking for two vehicles is available for each cottage and villa.

Question 14

Do you have WIFI?

Accepted Answer

Complimentary high-speed WIFI is available on-site for the duration of your stay.

Question 15

What are your hours of operation?

Accepted Answer

We operate from 9 am to 5 pm, seven days a week.

Question 16

Where are the nearby Restaurants, Cafe and General Store?

Accepted Answer

Some local establishments along with their contact numbers are:
Metung Hotel: 5156 2206 (Reservations are essential)
Aroma Café: 5156 2685
Metung Yacht Club: 5156 2315
Metung Bakery: 5156 2474
Metung General Store: 5156 2201

Question 17

Day Spa and Massage (Abayda Day Spa)

Accepted Answer

For all Abayda Day Spa enquiries please visit https://www.abaydadayspa.com/ This is a separate business to the resort.

Frequently asked questions